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Objective   To develop, follow, and refine best practices in the technical communications field.
Summary of Qualifications
  • Fifteen years of experience writing customer-facing product documentation.
  • Experienced in writing for multiple audiences: IT administrators, developers, and end-users, as well as sonographers and other users of ultrasound machines. Online help recognized as “excellent” in a product review (NetworkWorld, 2000).
  • Breadth of industry knowledge: software for healthcare, medical research, customer relationship management (CRM), and network management, as well as ultrasound machines.
  • Proven expertise in managing documentation projects from start to finish.
  • Advanced skills in Adobe Acrobat, Adobe FrameMaker, Madcap Flare, and Office.
  • Comfortable with and knowledgeable about check-ins to software code base using TFS and other tools.
Experience  
Technical Writer Microsoft Research (Steyer Associates vendor), Redmond, WA, 3/13 to present.
Technical Writer

Caradigm, a Microsoft | GE Healthcare Company (Idea Entity vendor), Bellevue, WA, 6/12 to 3/13.

  • Wrote customer-facing documentation for Amalga V3 healthcare enterprise product line.
  • Developed content model for documenting user interface modules used by administrators.
  • Collaborated with other UA team members on single-source XML content files to ensure intelligent reuse.
  • Worked with UX design team to provide consistent UI text and error messaging.
  • Reviewed UI text strings and provided .resx file edits for check-in.
  • Reviewed and provided detailed feedback on testable stories, specifications, and other developer, test, and PM materials.
Technical Writer

Microsoft Health Solutions Group (Idea Entity vendor), Redmond, WA, 10/08 to 6/12.

  • Wrote customer-facing documentation for medical research product under the Pharos and Amalga teams at Health Solutions Group (HSG).
  • Managed all stages of Pharos documentation from planning to publication.
  • Assisted team with MadCap Flare tool questions.

Sr. Technical Writer

Onyx Software (Consona CRM), Kirkland, WA , 2/06 to 9/08.

  • Researched and led implementation of documentation plans and other best practices.
  • Managed all stages of documentation projects from planning to publication.
  • Wrote content for CRM end users, administrators, and developers.
  • Edited content written by non-native English speakers.
  • Applied topic-typing principles to completely redesign the outline of a 150-topic Help project for maximum usability.
  • Developed publication procedures for MadCap Flare and other tools.
  • Led efforts to standardize terminology and syntax across product documents, revamping the departmental style guide in the process.
Sr. Technical Writer

Siemens Medical Solutions, Ultrasound Division, Issaquah, WA, 11/01 to 2/06 (including eight-month contract assignment through Linda Werner & Associates, Seattle, WA).

  • Created and maintained online help files in five languages across several software versions, despite shifting software requirements.
  • Outlined and wrote a 90-page user guide for imaging software.
  • Researched, outlined, wrote, and edited backwards-compatible user documentation for several ultrasound products (often simultaneously ).
  • Created content modules for re-use across products, reducing translation costs.
  • Interviewed clinical specialists to establish accepted terminology and expected workflow for new concepts, such as 3D imaging.
  • Edited user interface text for accepted terminology and consistency; revised syntax where needed to facilitate translation.
  • Coordinated documentation reviews for several simultaneous projects and resolved queries from translators.
  • Learned to use new ultrasound products from hands-on experience; designed “workflow tests” to confirm my assumptions about the software’s design.
  • Created layout for trifold quick reference cards.
  • Achieved consensus on departmental style guide.
  • Completed a training course for XML and content development.
Technical Writer

Vixel Corporation (now Emulex), Bothell, WA, 9/98 to 10/01.

  • Sole writer of user documentation for company products (switches, hubs, and software).
  • Planned user documentation sets for new products and product releases.
  • Single-sourced online help, PDFs, and printed guides for each product line.
  • Wrote detailed print specifications for print vendors and fedexed with hard copies of documents; sent electronic files to print vendor’s .ftp site.
  • Reviewed textual elements of user interfaces (for both the software suite and the command line interfaces for the hubs and switches) and championed consistent terminology to simplify customer’s experiences.
Technical Writer Boeing, Writing and Editing Services, Renton, WA, 9/97 to 9/98. (Contract assignment through Superior Design Company, Bellevue, WA.) Wrote procedures and documented call center processes; facilitated meetings.
Technical
Editor/Intern

Department of Bioengineering, University of Washington, Seattle, WA, 4/96 to 6/97. Under direction of James B. Bassingthwaighte, edited articles submitted to the Annals of Bioengineering.

Technical Skills  
Software and Methodologies
  • Agile software development
  • Dreamweaver
  • Flare (MadCap)
  • FrameMaker
  • FreeHand
  • HomeSite
  • Illustrator
  • Office
  • PageMaker
  • PaintShopPro
  • PhotoShop
  • Publisher
  • Quark Express
  • RoboHelp
  • SharePoint
  • SnagIt
  • Software Development Life Cycle (SDLC)
  • StarTeam
  • Virtual Server
  • Visual SourceSafe
  • Visual Studio Team Foundation Server (TFS)
  • Visio
  • WebWorks Publisher
  • Word
 
Operating Systems
  • Windows
  • Mac
  • Linux
Style Guides
  • Chicago
  • Microsoft Manual of Style for Technical Publications (MSTP)
  • Read Me First (Sun)
Professional Memberships
Activities of Interest
  • Provide professional editing services for manuscripts: perform structural edit and line edit; review author changes and work with author to resolve queries; keep books on schedule. Recent project: Yimsut, Ronnie (2011). Facing the Khmer Rouge. New Jersey: Rutgers University Press.
  • Monthly writing critique group reviewing nonfiction and fiction.
  • Monthly open mics—I regularly bring pieces to read to local open mics.
Education Bachelor of Science in Technical Communication, with specialty in biochemistry, University of Washington, Seattle, WA.
LinkedIn Profile www.linkedin.com/in/pameladenchfield
References Available upon request.

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