Clickable topology:

I synthesized CRM product system requirements from disparate, often conflicting sources to create the company's first topology-based requirements document. Readers could click a machine in the topology example graphic for a list of software and hardware requirements.

Personas and scenarios for website design at a nonprofit:

Sample PowerPoint presentation detailing user stories to direct website design.

Memoir sample:

Baby Sandra, a story of the events surrounding this child's entrance into the world, written for the mother (identifying information removed).

Instruction sample :

Sample complete procedure for measuring amniotic fluid index on a medical device, written with the user's workflow in mind.

Sample brief procedures for configuring and using medical imaging software, written for a quick reference card and structured to facilitate maintenance across software releases.

Sample user documents created for Vixel (now Emulex):

The following links redirect you to Emulex's site. (These documents have no detectable change to content since I left Vixel, which later was acquired by Emulex.)

QuickInstall Guide for a networking switch
Installation Guide for a networking hub
Release Notes for a networking switch

From 1998 through 2001, I was responsible for writing all user documentation for Vixel's switches and hubs. I developed a FrameMaker template to mimic the existing Corporate design (existing in PageMaker) and I often created guides solely from interviews when no specs or other written information were available.

Online help deemed "excellent" by outside reviewers

In this NetworkWorld review of Vixel's SAN InSite switch management (dated August 21, 2000), the authors stated:
"There are many nice features with [SAN InSite], including excellent online help." (emphasis mine)